We want to make your rental experience with us as fun
and as simple as possible. So we created this
"Frequently asked Questions" Page to help with your
rental decision. If you do not see the answer to your
questions here than please contact us!
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1. What area's do you service?
We service Kernersville, Winston-salem, Greensboro, High Point, Colfax, Oakridge,
Archdale, Trinity, Silver Valley, Tyro, Jamestown, Summerfield, Walkertown, Belews
Creek, Walnut Cove, Clemmons, Thomasville, Lexington, King, Lewisville, Pfafftown,
Mocksville, Whitsett, Gibsonville, Madison, Mayoden, Stokesdale, Rural Hall, and
nearby cities. (Within 70 miles of Kernersville)
2. Do you allow customer pick-ups?
For Safety reasons, All our Units must be set-up and taken down by a licensed
employee of "Now It's Party Time!". As per our Liability Insurance, NO CUSTOMER
PICK-UPS ARE PERMITTED. Besides, the sheer size of these units (sometimes
over 350lbs.) requires a lot of work. So sit back and leave the work to us.
3. How big are your Bouncers?
Most of our standard bouncers are 15' x 15' . Some of our Combo's and slides are
even larger. All Measurements are listed on individual bounce info pages. These
measurements are approximate.
4. How much room does each Unit need for set-up?
Each Unit requires an additional 3 foot clearance around all four sides and there
shouldn't be any branches or tree limbs that hang within 2 feet of the top of a unit.
We will ask you to verify the amount of space you have available for set-up when
ordering. Our Representatives will NOT set up a Unit without the proper clearance
allowance for the Unit. It's for the safety of the Children and our equipment. The Area
should be clear of rocks, stones, branches, sticks, debris and animal waste before
set-up.
5. How many children can bounce at a time?
The weight limit for our bounce houses are between 1000- 1200lbs.
As a general guideline
6. Are the Bounce Houses Clean?
Yes! We clean and sanitize each bounce house before and after each rental.
7. Can You set up a Bouncer Anywhere in my Yard?
The area in which the bouncer will sit should be fairly level. There shouldn't be more
than a 8in difference in height from one end to another. If the ground isn't fairly flat
the children will end up bouncing into each other and they are more at risk of injury.
There must be a dedicated outlet preferably 50ft but no more than a 100ft of the
bouncer. Additional extension cords cause the blower to lose power. This is a
possible fire hazard and may cause damage to the blower.
8. What kind of surface can the inflatable be set-up on?
We prefer grass (free of debris such as rocks, stones, sticks, tree limbs, and pet
waste). But we can also set up on asphalt or concrete or indoor gymnasiums and
other large indoor spaces. For asphalt and concrete we require a swept area free of
glass, rocks and other debris that might puncture our equipment. We will use a
large tarp under the inflatable to prevent excessive wear. If we can not stake the
inflatable in the ground than we will use sandbags to secure the unit. If Set-up is
required indoors we will need a five foot clearance between the inflatable and any
wall.
We use 40in stakes to secure the units in the ground, therefore there shouldn't be
any water lines, cable, telephone, gas etc. where the unit will be set-up. If you are not
sure please call 811 to have someone come out and mark the lines for you.
9. Can you set-up in a park or other public place?
Yes, we can! We currently can only set-up if there is a dedicated outlet unless you
own or rent a generator. There may be additional permits needed depending on the
park or location chosen. Please contact your local parks and recreations office to
find out what the requirements are.
10. What is your rain policy?
We will call you 1 or 2 days before your event to schedule delivery of the Inflatable. If
rain is in the forecast you can choose to cancel and reschedule at that time. If you
choose to keep your reservation and we come out to your home and set-up than
there are no refunds. If however we come out to your home and you decide once we
are there to cancel and we haven't unloaded the unit or set-up than there will only be
a $45.00 cancellation charge for our gas and time. If you reschedule then we will
give you a $15.00 credit on the rescheduled rental. Once the inflatable is set-up
there will be no refunds in the event the inflatable isn't used for any reason.
11. What if for some unforeseen reason the equipment doesn't
work properly?
If something doesn't work properly, it is your responsibility to call us immediately so
that we can rectify the situation.
12. What do I need to do to reserve one of your inflatables?
Call us @336-817-8109 to find out if the desired Inflatable is available for your event date
and time. If the item is available we will take a temporary reservation with your name,
address, and phone# contingent on us receiving the necessary forms signed and dated
within 10 days. We can send the reservation forms to you through email or USPS snail
mail. Once signed, the forms can be dropped off at our location, emailed, mailed, or faxed
to us. If forms are not received your reservation may be canceled.
13. Do you require a deposit?
Yes, there is a $20.00 non-refundable deposit per inflatable required for events
scheduled more than 7 days in advance of event date. The rest is due before we
unload and setup the unit at the location.
14. What forms of payment do you take?
We currently take Cash, Money Order, or in-state checks and now we accept Credit
card payments through PayPal only.
15. Are you insured?
Yes, we carry liability insurance. However, WE are only responsible for our
negligence NOT YOURS! In reserving our Inflatables, you will be required to sign a
rental agreement that lists specific rules, terms and conditions of the rental. You
MUST adhere to these rules. Generally injuries are very rare but are usually incurred
through lack of supervision or inappropriate use.
16. What do I do if the inflatable is set up and it begins to rain?
If it starts to rain, Call your 336-817-8109 for instructions on what to do with the
blower and inflatable. In some cases, we will instruct you to leave the blower
running. In other cases like lightning and heavy rains, we may instruct you to unplug
the blower and bring it indoors and cover the Inflatable with the supplied tarp. When
the rain stops, plug the blower back in and wipe down the inside with a clean towel.
Vinyl can become very slippery when wet. Use extra caution when re-entering the
inflatable.
17. What time will my rental equipment arrive on the day of my
event?
Delivery can be as early as 7am depending on how many deliveries we have to make that
day. Our office will call you 1 to 2 days before your scheduled event date to schedule the
time of Delivery. (Delivery time does not affect your reserved time slot. For example, if your
scheduled event time is from 1pm to 5pm but delivery is scheduled for 10am you will have
the inflatable from 10am to at least 5pm at no additional charge) We will arrive at least 45
minutes before the scheduled event. The Inflatable will take between 25 and 35 minutes to
unload, setup and sanitize. And your designated operator (yourself or someone at the party)
will be instructed by our trained professional on how to supervise the unit. Our
representative will collect the signed paperwork and balance due BEFORE setting up the
unit. We will return after the scheduled pick-up time to clean and take down the unit which
will take approximately 30 minutes to an hour depending on how much cleaning is required.
(It is necessary for our trained professional to clean and sanitize all rentals before taking it
down and removing the Inflatable.)
18. When should I make my Reservation?
AS SOON AS YOU HAVE A CONFIRMED EVENT DATE AND TIME!!!
Inflatables are rented on a first-come/ first-serve basis and are sometimes scheduled
months in advance.
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